FREQUENTLY ASKED QUESTIONS
Can I try a class?
What should I wear?
Do classes run during the holidays?
How do I cancel my membership?
If you decide to end your membership at FLXN, we want to make the process as smooth as possible.
- Go to www.flxn.nl
- Click on the “contact” tab
- Scrol helemaal naar beneden and klik op the knopje “Opzeggen”
- Complete all required fields on the cancellation form. Once you submit the fully completed form, your membership will officially be cancelled. You will also receive confirmation.
Please note: unless you cancel in this way, your subscription with FLXN will remain active.
There is a one-month notice period. You can end your membership using the online cancellation form, available on the FLXN website. If you cancel before the 1st of the month, your subscription will end from the following month. So cancelling before 1 January means it ends on 1 February. If you submit the cancellation form on 5 January, your subscription ends on 1 March. You can, of course, continue attending classes until the end of the month. However, any outstanding payments must still be paid.
Verbal cancellations, or cancellations by WhatsApp or email, will NOT be processed. Cancel via the website under “contact”; you will then receive official confirmation by email.
Don’t forget that we’re always open to feedback so we can keep improving our dance school. We hope to see you again in the future!
I missed a class; can I make it up?
Would you like to make up a missed class? Please contact our administration via administratie@flxn.nl. They can discuss the options with you.
Are you in your class's WhatsApp group? Class videos are shared there regularly. You can use them to practise at home and catch up on what you missed.
Is taking part in the show/end-of-year show compulsory?
Can parents/guardians stay and watch the class?
At FLXN, we understand that parents and guardians like to be involved in their children’s dance journey. That is why parents and guardians are very welcome to watch classes from outside the dance studio through our viewing windows. We believe that encouraging and supporting our students plays an important role in their development. Enjoy the energy and passion our dancers show as they improve their skills. We do ask you to respect the learning environment and the students’ concentration. Feel free to visit and be inspired by the world of dance at FLXN.
Is it possible to pay the class fees through the Youth Culture Fund or Leergeld Foundation?
What happens if the teacher is ill?
If an instructor is ill, we will let you know as soon as possible what will happen to the class. Depending on the circumstances, another instructor may cover it, it may be cancelled or it may be rescheduled.
We’ll always communicate any changes to the group concerned, so you know whether the class is going ahead and whether anything has changed.
How or where should I let you know if I can’t attend a class?
How can I join a demo/competition team?
How does a class pass / individual class work?
At FLXN, we offer the flexibility of class passes and drop-in classes for anyone who wants to dance without committing to a fixed timetable. A class pass gives you the freedom to attend classes whenever it suits you. You buy a pass for a set number of classes, and one credit is deducted for each class you attend. It is ideal for busy schedules or if you simply want to try out our classes. Prefer a single class? That is possible too! You can easily sign up for a class with no commitment. You can arrange all this in our mobile app. We look forward to welcoming you to our dance school!
My question isn’t listed here. How can I get in touch with you?
At FLXN, we are always here to answer all your questions. Whether you would like more information about our classes, enrolment or anything else, our team is available through various channels. You can call us, send an email or even message us on social media. We want to help you quickly and effectively, so you do not miss a thing on your dance journey. Do not hesitate to email us at administratie@flxn.nl or call 0407877922 to get in touch; we look forward to hearing from you!
Is there free parking?
There is no free parking at Strijp-S, but there are several paid car parks around the building.
